When the truth hurts: Toward a validation of the physician mistake disclosure (PMD) model
UMI Dissertation Publishing, 2011


My dissertation proposes and validates a typology of competent and incompetent medical error disclosure styles and empirically tests for mediation effects of disclosure skills on disclosure outcomes. The findings evidence consistent direct associations between competent disclosure skills and positive error disclosure outcomes, implying that the competent error disclosure is an important communication construct that may help physicians cope with medical errors and prevent negative disclosure outcomes such as patient anger, repeated errors, and malpractice litigation.